POLICIES
The terms below govern orders placed through Aether. They apply to every purchase request and reship decision.
01
Refunds / Reship
We will only offer refunds or full reship in the event a package can’t be delivered for reasons beyond the customer’s control. This includes errors in shipping info on our end, seized packages, etc.
If a package is marked as DELIVERED and the address is confirmed to be what was supplied by the customer, the only option will be a discounted reship.
Questions about a specific order? Open a support ticket and our team will review it.
Contact support